Talk to a Human Travel Agent: Otto Is Backed by Direct Travel
Otto is an AI travel agent backed by professional human agents at Direct Travel. AI handles the routine; humans handle the exceptional. You're never stuck when you need help the most.
How it works
- Otto recognizes when a human helps. Missed flights, denied boarding, visa problems, medical emergencies, or just you saying "get me a person."
- Otto prepares the handoff. Confirmation numbers, trip details, situation summary, and a recommended action assembled before you connect.
- You talk to a professional agent. Ready in under 30 seconds of context-setting. You won't need to spell your name three times.
The numbers
- 0 times you re-explain your trip — the agent gets Otto's full context package
FAQ
- Can I talk to a real person with Otto? Yes. Otto's human support is provided by Direct Travel's professional travel agents.
- Is it risky to let an AI book my flights? Otto's design assumes AI has limits and routes you to a human with full trip context when it hits them. That's the difference between an AI feature and a travel agency.
- What does the human agent know about my trip? Everything relevant: booking details, confirmation numbers, what went wrong, and what Otto recommends.
- Is human support extra? No. Human agent support is part of Otto, not an upsell.
- When is human support available? 24/7. Trips break outside business hours; support is available whenever you need it.
