Otto blog

After nine months in a closed beta with hundreds of users and more than 100 completed bookings, Otto is now available to the public.
Read more
Mileage Runs: How to Maximize Elite Status Step-by-StepStrategic mileage runs help frequent travelers earn elite status efficiently. Learn the 5-step system to maximize qualifying miles and dollars.
Read more
How AI Virtual Travel Assistants Automate Business TravelLearn how AI virtual travel assistants automate flight research, booking, and disruption management for business travelers.
Read more
What Are Travel Management Companies? 2025 Complete GuideDiscover what travel management companies do, who uses them, and modern alternatives like AI assistants for business travel booking and support.
Read more
Business Travel Itinerary Guide 2025: Templates & TipsBusiness travel itineraries break when meetings shift. See a 3-day example and how to handle last-minute changes.
Read more
11 Business Travel Mobile Applications to Know for 2026These 11 business travel apps cover booking, flight tracking, jet lag, translation, and expenses. Find out which ones actually save time for frequent travelers.
Read more
10 Best AI Executive Assistants for Busy Professionals (2026)What's the best AI executive assistant in 2026? Compare 10 top tools, including Otto, Lindy, Motion, and Otter.ai, by use case, features, and pricing.
Read more
AI Travel Safety Solutions for Business TripsLearn how AI travel safety solutions protect self-managed travelers with predictive alerts, automatic rebooking, and real-time disruption support.
Read more
B2B Travel Solutions Compared: Choosing the Right Platform for Your CompanyCompare 7 B2B travel solutions by category. Find the right fit for your booking style, whether you need faster search, expense automation, or trip monitoring.
Read more
9 Best Expedia Alternatives for Business Travel (2026)See how 9 business travel platforms outperform Expedia on policy enforcement, disruption recovery, and expense handling. Find the right fit for how you travel.
Read more
7 Travel Tools That Actually Work for Self-Booking Business Travelers (2026)Stop wasting time on manual bookings. Compare 7 business travel tools for booking, expense tracking, policy compliance, and disruption management.
Read more
Business Class vs First Class: When the Premium is Worth ItShould you upgrade to first class? This cost-benefit analysis breaks down when the premium is worth it for business travelers and deal closers.
Read more
Boost Your Corporate Travel ROI: 5 Proven StrategiesCut travel waste by 40% with these 5 strategies. Track the metrics that matter, eliminate hidden costs, and boost your corporate travel ROI.
Read more
Smart Ways to Book Business Travel AccommodationStop wasting hours comparing hotels. Get practical strategies for booking business travel accommodation that saves time and money.
Read more
Can I Book a Hotel the Same Day? Guide for Business TravelersLearn how same-day hotel booking actually works. Get the best rates, avoid pricing traps, and secure rooms today for tonight, even during peak demand.
Read more
What Travel Concierge Services Do for Business Travelers Travel concierges handle flight delays, rebookings, and disruptions 24/7 so you focus on work, not hold music.
Read more
Essential Types of Business Travel ExplainedMaster different business trip types: client meetings, conferences, site visits. Learn when to book refundable vs non-refundable fares for each scenario.
Read more
Personalized Business Travel: Trends, Technology & StrategiesStop re-entering travel preferences every trip. Learn how AI travel assistants save 4-8 hours annually and protect loyalty benefits for busy road warriors.
Read more
Smart Ways to Score Cheap Business Class FlightsElite status, strategic booking windows, and credit card points can unlock business class at economy prices. Learn the proven tactics that work.
Read more
Mastering Loyalty Program Tracking: A Practical GuideStop losing airline miles and hotel points to booking errors. Learn which tracking system works best for road warriors and prevent missing credits forever.
Read more
Best Booking Engines at Hotel Chains for Business Travelers in 2026Compare 5 top booking platforms for business travelers at smaller companies: Navan, Otto the Agent, TravelPerk, SAP Concur, Ramp Travel. Find the right fit.
Read more
Trip Planner Cost: What You'll Really Pay in 2026Credit union business accounts offer fee savings but limited tech. Compare costs, features, and trade-offs to find the right banking fit for your business.
Read more
Red Eye Flight Guide: Sleep Better, Save Time & MoneyMaster red eye flights for business travel. Learn proven strategies to sleep at 35,000 feet, arrive meeting-ready, and turn overnight flights into competitive advantage.
Read more
Top Navan Alternatives & Competitors for 2026Compare 5 Navan alternatives for business travel booking. TravelPerk, Otto, SAP Concur, Spotnana & TravelBank reviewed. Find the right platform for your team.
Read more
10 Smart Ways to Save Money on Business TravelStop overpaying for business trips. Get 30-50% savings with advance booking, mid-week travel, and smart fare selection strategies that maintain reliability.
Read more
How to Score Cheap Business Class FlightsBook 60-120 days ahead, use Otto to avoid re-entering preferences, understand fare classes, and maximize credit card points for affordable business class.
Read more
12 Best Corporate Travel Apps for Self-Booking Business TravelersCompare Otto, Navan, Ramp, TravelPerk & Brex for business travelers who book their own trips. Detailed reviews, pricing & features breakdown.
Read more
How Can You Change a Name on a Plane Ticket? A 2026 GuideYou can change a name on a plane ticket. See airline-by-airline correction policies, fees, the 24-hour rule, and how to fix typos fast.
Read more
Beat Post-Trip Fatigue: 12 Smart Recovery HacksCut recovery time from a week to 2-3 days. Science-backed strategies for business travelers: sleep scheduling, light exposure, hydration, back to peak performance fast.
Read more
Navan vs Concur: Find the Best Travel Platform for YouYour finance team picks your corporate travel platform, not you. See how Navan and Concur handle booking speed, loyalty programs, and disruptions.
Read more
Greener Flights: 9 Practical Ways to Cut Your CarbonCut business flight carbon 20-40% through nonstop routing and efficient aircraft. Track progress with ICAO calculator—no offsets needed.
Read more
Travel Assistant Guide: 12 Must-Have FeaturesDiscover 12 essential travel assistant features that eliminate booking chaos, handle disruptions instantly, and save road warriors 30+ hours annually.
Read more
15 Sustainable Products for Hotels To Spot True Eco-Friendly PropertiesLearn how refillable dispensers, plant-based cleaning, and EV charging separate truly sustainable hotels from greenwashing. Spot real eco-friendly products.
Read more
Priority Boarding: 7 Proven Ways to Skip the LineSkip the gate chaos. Learn 7 tactics that get you on the plane early while overhead bins are still empty, from credit cards to exact 24-hour check-in timing.
Read more
10 Must-Know Safety Tips for Business TravelersProtect your data and meetings with 10 protocols from TSA, FBI, and State Department intel. VPN setup, device security, and disruption handling you can use today.
Read more
12 Proven Ways to Make Business Travel SustainableSustainable business travel made easy: 12 booking decisions that cut emissions 70% and save money. Economy class, direct flights, certified hotels, and more.
Read more
10 Proven Ways to Stay Productive on Business TripsStop losing hours to travel chaos. These 10 strategies help business travelers work smarter on flights, fight jet lag, and arrive ready to perform.
Read more
Fatigue After a Trip? 12 Science-Backed Recovery TipsPost-trip fatigue tanks your performance. These 12 recovery strategies target jet lag, dehydration, and exhaustion so you show up sharp when it counts.
Read more
Top 10 Navan Alternatives for Effortless Business TravelCompare the top 10 Navan alternatives for business travel. Reviews, a decision framework, and FAQs to help you find the right platform for how you actually book.
Read more
Flexible Flight Tickets: The Ultimate GuideLearn what flexible tickets actually cover, same-day change costs by airline, how credits expire, and when paying more upfront saves money on business trips.
Read more
Business Diet Hacks for Peak Travel PerformanceFuel your meetings, not your crash. Learn protein timing, hydration rules, and caffeine cutoffs that keep business travelers sharp from first flight to last pitch.
Read more
Travel Risk Management Software: 8 Must-Have FeaturesDiscover the 8 must-have features in travel risk management software to protect your team, meet duty of care obligations, and handle disruptions fast.
Read more
How to Easily Extend Your Hotel Stay Last MinuteNeed two more nights? Four proven methods to extend your hotel stay last minute, avoid rack rate pricing, and secure a room even when the hotel looks full.
Read more
Traveler Wellness: 20 Pro Tips for Stress-Free Business TripsProtect your sleep, energy, and focus on the road. These 10 traveler wellness tips give business travelers specific, time-efficient strategies that work.
Read more
Corporate Travel Coordinator: Key Duties & Career PathLearn what a corporate travel coordinator does daily, what skills matter, salary benchmarks by experience, and how to stop doing this work yourself.
Read more
The 14-Day Booking Challenge: Streamline Business TravelStop wasting 40+ hours a year on booking busywork. This 14-day challenge walks you through auditing, building, and pressure-testing a faster booking system.
Read more
Ultimate Business Travel Packing ChecklistPack faster, travel carry-on only, and show up ready. This business travel packing list covers wardrobe, tech, organization, and documents.
Read more
Magic Travel (Axel) vs. Otto the AgentTwo roads one goes to Magic Travel (Axel) and other goes to Otto the Agent both with written boards respectively
Read more
Sap vs Concur: Comparing Travel Platforms for Modern TeamsSAP and Concur are the same product. Learn what SAP Concur actually includes, where it falls short for self-booking travelers, and how to pick a better fit.
Read more
Open Jaw Flights: Save Time & Money on Multi-City TripsOpen jaw flights let you fly into one city and home from another. Learn when they save money, how to book them, and the risks to plan around.
Read more
Maximize Airline Miles: Proven Strategies for Frequent FlyersStop losing miles and status credit to booking mistakes. These 9 proven strategies help frequent flyers earn faster, protect loyalty credit, and redeem smarter.
Read more
12 Smarter Alternatives to Booking.com for Business TripsPolicy rejections, repeat data entry, no disruption help. These 12 Booking.com alternatives fix what consumer sites miss for self-booking business travelers.
Read more
What Corporate Travel Agencies Actually Do and Where the Gaps Cost YouLow OBT adoption, rising call-in volume, and weak reporting are costing your program money. Learn where TMC gaps hurt mid-market programs and how to fix them.
Read more
What a Travel Management Company Does (and What It Was Never Designed to Do)Learn how TMCs generate revenue, what services mid-market programs actually receive, and a diagnostic framework to evaluate your current travel management setup.
Read more
What to Expect From a Business Travel Management Company And How to Know If You're Getting ItLearn what your TMC should deliver on service levels, reporting, and OBT adoption—and how to run account reviews that surface real performance gaps.
Read more
Business Traveler’s Guide to Avoiding Travel ScamsLearn how to spot fake booking sites, phishing emails, and airport cons before they cost you. Practical defenses for every phase of your business trip.
Read more
Incentive Travel: Motivate Teams With Unforgettable TripsLearn how to plan incentive travel that outperforms cash bonuses, with a 7-phase planning framework, real ROI data, and destination selection tips.
Read more
Cost Per Transaction in Corporate Travel: The Metric That Reveals Whether Your Program Is WorkingLearn how to calculate cost per transaction by booking channel, benchmark mid-market fees, and build a CFO-ready business case for your travel program.
Read more
Top Corporate Travel Management Companies: What to Compare Beyond the Sales DeckGo beyond the sales deck. Compare top corporate TMCs on service model fit, fee structure, and mid-market account treatment before your next RFP.
Read more
Hotel AI Booking Systems: 5 Winning Case StudiesIHG handled 5.1M AI conversations. Hyatt lifted booking conversions. See what five hotel chains actually measured from AI rollouts and what it means for your stay.
Read more
What a Travel Automation Management Company Does and What Corporate Programs Can Realistically Automate TodayBreak down six automation functions, three maturity tiers, and the failure modes that catch mid-market travel programs off guard. A practical evaluation framework.
Read more
Corporate Travel Agency vs. TMC: How to Evaluate Which Model Fits Your ProgramCompare transactional booking models to full-service TMCs. Learn fee structures, reporting gaps, and spend thresholds to determine which model fits your program.
Read more
8 Corporate Travel Trends Reshaping 2026 Business TripsEight corporate travel trends reshaping business trips in 2026, from agentic AI and NDC fares to carbon budgets and post-booking upgrade alerts.
Read more
9 Best Sites Like Expedia for Business Travel (2026)Looking for sites like Expedia for work trips? Compare 9 business travel platforms on policy control, expenses, 24/7 support, and post-booking changes.
Read more
7 Best Business Travel Apps for Frequent Travelers (2026)Compare the 7 best business travel apps for 2026. See how Otto, Navan, Concur, Egencia, and more handle booking, rebooking, expenses, and policy checks.
Read more
Best Hotel Loyalty Programs for Business Travelers: Perks, Points & Elite StatusCompare top hotel loyalty programs for frequent business travelers. Marriott, Hilton, Hyatt, IHG, and Accor ranked by elite perks and redemption value.
Read more
7 Best Corporate Travel Apps for Business Trips (2026)Compare the 7 best corporate travel apps for 2026: Otto, Navan, SAP Concur, Perk, TravelBank, Routespring & Egencia. Find the right fit for your team.
Read more
7 Best Corporate Travel Management Apps for 2026Compare the 7 best corporate travel management apps for 2026, including Navan, Otto, Concur, and Spotnana. Pricing, features, and the right fit by company size.
Read more
Top Travel Management Software for Small BusinessesCompare top travel management software for small businesses. Learn which platforms handle disruptions, remember preferences, and cost-effectively manage 6+ trips annually.
Read more
15 Must-Have Gadgets for the Frequent Traveler (2026)The 15 best travel gadgets for 2026, from 300W power banks and noise-canceling headphones to AirTags and 5G hotspots. Built for frequent business travelers.
Read more
Booking Automation Bots: Step-by-Step Guide for Business Travelers in 2026Cut booking time from 17 minutes to 2. Learn how booking automation bots work, what features matter, and how to test one on a real trip in 7 days.
Read more
Booking Multi-City Flights & Hotels: A Business GuideLearn how to structure multi-city flights and hotels for business travel. Maximize loyalty points, manage per diem rates, and avoid booking mistakes.
Read more
Top 7 Flight Reservation Software: 2026 Reviews & PricingCompare the 7 best flight reservation software for business travel in 2026. Reviews, pricing, and a decision framework to pick the right tool for your team.
Read more
When Do Hotel Prices Drop? Timing Strategies and Post-Booking ProtectionWhen do hotel prices drop? Learn the timing patterns, check-in days, and post-booking monitoring tactics that cut what business travelers pay per night.
Read more
Best Apps to Watch Hotel Prices in 2026: What They Track Before You Book — And What Happens AfterCompare the 6 best apps to watch hotel prices in 2026. See which trackers stop at checkout, which keep monitoring after you book, and how to catch price drops.
Read more
Corporate Travel Cost Savings: How Price Monitoring and Travel Credits Change the EquationMost programs leave savings on the table after booking. Learn how price monitoring and unused credits close the gap between contracted and realized savings.
Read more
How to Build a Corporate Travel Budget That Holds Up When Leadership Asks QuestionsBuild a corporate travel budget finance can validate. Benchmarks, leakage fixes, and variance bridges that hold up under quarterly scrutiny.
Read more
Hotel Price Drop After Booking: How to Get the Lower Rate AutomaticallyHotel rates fall after you book. Learn how to capture the lower rate through BRG claims, refundable rebooking, and post-booking price monitoring.
Read more
Corporate Travel Booking Tool Evaluation: A 2026 Buyer's Guide Most OBTs lose travelers to consumer sites. Use this 5-step framework, four UX failure modes, and three vendor questions to pick a corporate travel booking tool travelers actually use.
Read more
Understanding Travel Management Company Fees: What You're Paying For and What You're NotCompare travel management company fees, pricing models, and hidden charges. Learn what TMC fees cover and how to avoid surprise costs before signing.
Read more
Do Hotels Price Match? Marriott, Hilton, IHG, Hyatt, and Wyndham Best Rate Guarantees ComparedDo hotels price match? Yes. Compare Marriott, Hilton, IHG, Hyatt, and Wyndham best rate guarantees, filing windows, and the denial triggers that kill most claims.
Read more
Best Corporate Travel Management Companies for Mid-Market Programs: What the Rankings Don't Tell YouCompare the best corporate travel management software for mid-market programs in 2025. Six vendor profiles, RFP questions, contract red flags, and a switch-or-stay framework.
Read more
How to Find the Best Corporate Travel Agency for a Company That's Outgrown Consumer ToolsOutgrown consumer booking tools? This guide covers TMC evaluation criteria, fee transparency, OBT adoption, and the questions that expose what sales pitches won't.
Read more
Travel and Expense Policy Best Practices: What High-Compliance Programs Do DifferentlyHigh-compliance T&E programs hit 90–95% booking-channel compliance. See the five design choices that make the compliant path easier than the alternative.
Read more
Business Leisure Travel: Tips to Blend Work and Play Without the HeadachesExtend a business trip into a bleisure stay without losing reimbursement or loyalty status. 5 steps to protect fares, expenses, and elite credit.
Read more
Business Travel Must-Haves: The Ultimate ChecklistThe complete business travel must-haves checklist for road warriors. Six categories of essentials, from carry-on gear to disruption prep, so every trip starts with the chaos already handled.
Read more
Business Travel Risk Management: 8 Steps to Safer TripsBusiness travel risk management for self-booking road warriors. 8 steps covering documentation, fares, backup flights, data security, and disruption response.
Read more
How to Stay Healthy While Traveling for Business: A Practical GuideEight habits that decide whether you arrive sharp or wrecked. A practical guide to sleep, jet lag, hydration, food, movement, and germ exposure on the road.
Read more
Hotel Price Monitoring for Business Travel: Tools, Tactics, and What to Do When Prices DropCatch hotel price drops after you book. 6 post-booking hotel price monitoring tactics for business travelers, from chain rate guarantees to automated rebooking.
Read more
Corporate Business Travel Management: What Your Program Actually Costs Beyond the Ticket PriceCorporate business travel management hides four cost categories beyond airfare. Get benchmarks on transaction fees, leakage, productivity, and overhead.
Read more
Business Travel for Energy Professionals: A Practical GuideEnergy pros booking their own travel face routes, field schedules, and project codes that generic tools ignore. Here's how to handle all of it.
Read more
How to Choose a Corporate Travel Management Company Without Getting Locked Into the Wrong OneLearn how to choose a corporate travel management company without lock-in. Evaluate service tiers, OBT adoption, fee schedules, and exit terms.
Read more
Corporate Travel Expense Policy: How to Set Rules Finance and Travelers FollowSet hotel caps, receipt thresholds, and approval rules that reduce exception volume and keep more spend in managed channels. Four controls that work.
Read more
How to Save Travel Preferences Across Booking Sites (5 Steps)Stop re-entering loyalty numbers and seat preferences on every booking site. Five steps to save your travel preferences once and reuse them everywhere.
Read more
How to Track Airline Ticket Prices Before and After You BookLearn how to track airline ticket prices before and after you book. Compare top trackers, set alerts, and turn post-booking fare drops into travel credits.
Read more
Airline Price Drop Alerts: From Manual Tracking to Automatic RebookingPrice drop alerts stop at checkout. Learn how post-booking monitoring catches fare drops after you book and puts savings back on your card.
Read more
When Do Flight Prices Drop, and What Happens If They Drop After You BookFlight prices drop after you book more than most travelers realize. Learn when fares fall and how refundable tickets let you recover cash or upgrade.
Read more
The Real Benefits of Using a Travel Management Company, and the Ones That Depend on Travel SpendSome TMC benefits apply at any spend level. Others require volume you may not have. Learn which perks you get now and which stay locked behind contracts.
Read more
Corporate Hotel Program: How to Build One Travelers Actually UseDesign a corporate hotel program travelers choose over Hotels.com. Fix leakage with rate transparency, loyalty credit, and post-booking price monitoring.
Read more
Business Travel Blog Guide: Efficiency Tips & Tech HacksStop losing hours to booking friction. These business travel tips cover disruption recovery, loyalty protection, and tech that keeps you sharp for client meetings.
Read more
How to Survive Long Plane Flights on a Business Trip and Land Ready to PerformLong-haul flights don't have to wreck your first day. Here's what actually works to land sharp and ready for your next morning meeting.
Read moreBuilding Otto
Our maintenance loop filed a correct ticket about a fraud-decline error message, and the fixer implemented it faithfully. I still could not merge it. An account of why an automated harness can only ever verify execution rather than intent, what a real traveller lost to that gap, what we have changed in Connie since, and the one piece that would have caught it that we have not built.
Read more
Who Decides What's Worth Remembering? Notes in the Margin of a Memory PaperA practitioner's margin notes on Meta's proactive memory-agent paper. The real question isn't what an agent stores — it's who decides a memory is relevant right now: the actor that owns the goal, or an observer that may notice what the actor forgot. Neither answer works cleanly.
Read more
What 100k autonomous travel conversations taught us about stateful API chainsHow Otto, a fully autonomous travel agent, handles long chains of stateful supplier API calls, and the hard-won lessons (classify by the double-call test, reconcile never retry, enforce budgets at the transport boundary, discover expiry, model invalidation as a graph) now open-sourced as chain-re-action.
Read more
Otto Adds Car Rental, Becoming the Only Business Travel AI That Books and Services the Entire TripFlights, hotels, and cars in one conversation - with corporate rates, loyalty support, and 24/7 human agents
Read more
The Duck Test for AI Assistants: Why "You Are an Expert ___" Isn't EnoughA persona makes your Custom GPT or assistant look and quack like an expert for free — and that's the trap. A no-code build checklist first, then why each step matters.
Read more
The Loop Is the ProductLoop engineering is being framed as a coding-agent trick. The more important reading is that the loop is a product pattern: an autonomous agent is a loop closed over a human's goal tightly enough that they don't have to stay in the turn. A first-person, skeptical take, with Otto as the example.
Read more
When AI Handles Execution, Skin in the Game Lives Where the Reserves LiveTaleb argued that decision-makers should bear consequences. AI agents structurally cannot. So where does skin in the game live in an agentic product? An argument that insurance - field agent, underwriter, carrier, policyholder - is the right model for how Otto and its human travel agents share risk.
Read more
The Hidden Dependency in Autonomous Engineering TeamsAutonomous engineering systems are becoming recursive — rewriting their own memory, prompts, and workflows. Remove engineers entirely, and you remove the external corrective signal that stability requires.
Read moreA self-evolving AI agent society cannot simultaneously achieve continuous self-evolution, complete isolation, and safety invariance — and the math proves it. Here's what Freud's death instinct has to do with mode collapse.
Read more
The Prompt Isn't Dead. The Goblins Proved It.After years of RLHF, RLVR, and reasoning models, the 'prompts are dead' narrative feels airtight. The goblin story, Devin's context anxiety, GEPA, and AHE research say otherwise — but in ways that have fundamentally evolved.
Read more
DeepSeek V4: The Million-Token Paper That's Really About MemoryReading the DeepSeek V4 technical report, one thing stood out: roughly a third of the paper is about memory. Here's why that makes complete sense — and why Huawei Ascend is part of the story.
Read more
The Future Programming Language Is a ConversationWe've been versioning the wrong thing. The generated code is becoming a runtime artifact. The real work — the questions, the decisions, the context — is the conversation. And it's not under version control.
Read more
When Could Your Agent Just Buy the Ticket Itself?You've thought about this: at what point should your AI agent just act? Book the flight, pick the hotel, send the message - without asking first. The obvious answer is "when it has permission." The right answer is more interesting. Agency isn't a permission level. It's the degree to which an agent has internalized what you actually care about. For decisions with competing tradeoffs, that calibration - not consent - is the real bottleneck. This piece is a problem statement, not a solution.
Read more
The Harness Architecture: How to Split Agents, Skills, and ToolsEveryone's talking about harness engineering. But if the harness is just the prompt, the context, and the eval pipeline - what exactly are we calling an "agent"? And here's the question to all those building agents: with a powerful foundation model and a set of API endpoints wrapped as tools, where do you build your moat, and what do you share? Look at Claude Code next to Grok for code. Similar underlying models capability, roughly. Wildly different results. I believe how you build the agent is turning out to matter as much as the model itself. This post is my attempt to make sense of where the lines should go.
Read more
Otto pays for trips without ever seeing your credit cardOtto can execute payments autonomously without ever seeing your card number. This post breaks down the architecture that makes that possible, and why tokenized agents are fundamentally safer than stored-card systems.
Read more
CL-Bench Says Frontier Models Struggle With Context LearningIf LLMs can’t reliably learn from in-context learning, agents must do more to deal with the weakness. This post explains how Otto structures reasoning and verification to make AI agents work in the real world.
Read more
How to Make AI Own Its Code: Teach It to DebugAI code generation is the easiest part of engineering. Real ownership begins when an agent can debug, reason, and evolve the systems it builds.
Read more
Otto pays for trips without ever seeing your credit cardOtto can execute payments autonomously without ever seeing your card number. This post breaks down the architecture that makes that possible, and why tokenized agents are fundamentally safer than stored-card systems.
Read more
Dimensions for LLMs That Improve Agentic Task ExecutionWhat actually improves agent performance in LLMs? This post breaks it into eight measurable dimensions—training signals, alignment, context use, tool calling, planning, self-critique, and system architecture - mapped to benchmarks you can track.
Read more
When Multi-Agent Systems Don’t Scale and Lessons for Vertical AINo, multi-agent-system is not the ultimate solution. And before we reach the cheesy answer of "hybrid", let's break it down of what makes MAS great and not so great first.
Read more
Why BFS-Style Test-Time Search Isn’t Enough - and Why RLVR Matters for Reasoning AgentsTest-time BFS has become a popular way to boost reasoning in LLMs, but it secretly assumes a fixed and fully-known task distribution. Taleb showed why that assumption fails in real-world environments, where distributions shift and sampling fools us. RLVR updates the policy itself, so exploration becomes learned, cumulative, and cheaper over time.
Read more
Engram - maybe a New Axis for LLMsIf you think Engram replaces RAG, you’re missing the point. Engram is CPU cache, RAG is disk I/O. One accelerates execution, the other expands knowledge. The future stack will need both.
Read more
Meta Bought a Browser Agent. Here’s Why the Real Future Is API-Native Agents.Browser agents today feel like mobile web apps in 2009 - impressive demos, fragile foundations. The next generation of AI agents will look more like native apps: API-first, state-aware, and built for real job completion.
Read more
Launching Otto: Engineering the First AI Executive Assistant for Business TravelToday is a huge day for our team. After nine months in closed beta and more than 100 completed flight and hotel bookings, Otto The Agent is officially available to the public.
Read more
Finding the Perfect Flight: Solving a 5,000-Option Search Problem at OttoSearching SF → NYC isn’t scrolling through 250 flights - it’s navigating 5,000+ possibilities! Every route, cabin, fare rule, and baggage policy spawns a new branch in the search tree, and that’s before loyalty status, seat availability, or the real question: do you at least get snacks?
Read more
Escaping LLM Collapse: Why AI Keeps Recommending the Same 3 Flights (and How We Broke It)Model collapse happens when an LLM optimizes for probability instead of relevance - diversity dies and only the statistically common answers survive. To break that behavior, we override the model’s default priors with structured context, domain rules, and explicit constraints. Without that, Otto would still be suggesting “United at 9 AM and the Marriott by the airport” for every trip.
Read more