Change or Cancel Any Booking in One Request
Otto is an AI travel agent that changes and cancels real bookings: flights, hotels, and rental cars, all modified in a single chat request. No airline hold queue, no hunting for the manage-booking link, no fare rules hidden in fine print.
How it works
- Say what changed. "Push the whole trip back one day." One request can move every piece of the trip.
- Otto checks the rules first. Fare conditions, change fees, and refund eligibility are all surfaced in plain language before you commit.
- You confirm, Otto executes. Flight changed, hotel dates moved, car pickup shifted with one approval.
- Everything updates. New confirmations in chat and email, calendar corrected.
The numbers
- 95% of changes completed without human agent
- 3 bookings, 1 request - flight, hotel, and car change together instead of three separate vendor calls
What Otto doesn't do yet
- Argue fees with airlines. Otto shows you the fare rules honestly; a human agent can escalate the edge cases
- Name changes on tickets (airline-restricted)
FAQ
- Can I cancel a flight booked through Otto? Yes. Ask in chat; Otto shows the fare rules and refund status, then cancels on your confirmation.
- Do I lose money changing a trip through Otto? You pay exactly what the fare rules require. Otto shows fees before you approve, never after.
- Can Otto change just the hotel and keep the flight? Yes. Any piece of a trip can change independently.
- What about non-refundable bookings? Otto tells you what's recoverable: credits, partial refunds instead of a flat "non-refundable."
