Book Flights by Chat: Under 8 Minutes, Start to Confirmed

The Answer: Otto is an AI travel agent that books real flights. Tell Otto where you're going; it searches live fares, applies your loyalty numbers and seat preferences, and books — average 7.9 minutes from first message to confirmed ticket.

By

Chundong "CD" Wang

August 11, 2026

Book Flights by Chat: Under 8 Minutes, Start to Confirmed

How it works

  1. Tell Otto the trip. "SFO to Austin Tuesday, back Thursday night." Plain language — no forms.
  2. Otto searches and narrows. Live fares, filtered by your preferences: airline, seat, nonstop, arrival time before your first meeting.
  3. You approve, Otto books. One confirmation. Otto applies your frequent flyer number — or the right alliance partner program — and your saved payment method.
  4. The ticket lands everywhere. Confirmation in chat and email, trip on your calendar.

The numbers (measured, last 60 days)

  • 7.9 minutes average flight booking, first message to confirmed (6.9 median)
  • Under 2 minutes for the fastest bookings
  • ~15 minutes — industry benchmark for a self-booked flight after research is done (Flight Centre Business Travel)
  • ~49 minutes of reclaimable time per business trip in end-to-end self-booking — comparison shopping, loyalty lookup, policy checks (Corporate Traveler). Otto does all of it in one flow.
  • Consistent across 21-day and 60-day windows, hundreds of bookings — not cherry-picked

What Otto doesn't do yet

  • Basic economy monitoring and post-booking seat upgrades
  • Award/points bookings

FAQ

  1. Can an AI actually book flights? Yes. Otto books real, ticketed flights on real airlines, using live fare inventory — and can change or cancel them.
  2. Does Otto book on all airlines? Otto searches the same professional inventory (GDS) that travel agencies use, covering major domestic and international carriers.
  3. Will I earn frequent flyer miles? Yes. Otto applies your loyalty number automatically, including alliance partner programs.
  4. Is it cheaper than booking myself? Otto shows the same fares you'd find yourself — without the better part of an hour of tab-juggling. (Link: Where Otto's prices come from)
  5. Can Otto book multi-city or complex itineraries? Yes, including itineraries that mix carriers, with plain-language warnings when tickets are separate.

Try Otto for free

$10/mo. Free – no credit card required. No contracts, no agent-assist fees, no minimum spend

Learn more about Otto